Saima Ahmad, a 20-year-old student at Kings College, London, was in for a surprise when she bought a multi-pack of KitKats from her local grocery store in January. After opening the packaging, she soon discovered that eight of the bars were missing their signature wafer.
Upset about the wafer-less chocolate, Ahmad wrote to Nestle, the manufacturer of KitKat, claiming that they neglected their duty of care to the customer. She is now demanding a free lifetime supply of KitKats from Nestle or she will pursue legal action. To back up her case, she included a legal precedent set in the 1930s in her claim.